Terms & refunds

These terms apply to all purchases made on findguitartrainings.online ("we", "us"). You can reach us at info@findguitartrainings.online.

1. What we offer

We provide online guitar education: live one-to-one video lessons, lesson packs, programs, recorded song tutorials, video feedback and downloadable material (PDFs and video courses). Each package's contents are described on the pricing page.

2. Prices & payment

All prices are shown in euros (€). Payment is taken in full at checkout through Stripe, our payment processor. We never see or store your card details. You receive a receipt from Stripe by email.

3. Delivery

• Downloads & video courses are sent to the email address you entered at checkout within 24 hours.
• Live lessons: we email you within 24 hours to agree on lesson times. Lessons take place on Zoom or Google Meet.
• Song tutorials are delivered within the time stated on the package once you've told us your song choice.

4. Scheduling, rescheduling & missed lessons

You can reschedule any live lesson free of charge with at least 24 hours' notice. Lessons cancelled with less notice, or missed without notice, count as taken. If we need to cancel or reschedule, you'll always get a replacement lesson or a refund for that lesson.

5. Validity of lesson packs & programs

Lesson packs must be used within the validity period shown on the package (2 or 3 months from purchase). Programs run for the stated number of weeks. If illness or other circumstances get in the way, contact us and we'll do our best to extend.

6. Refunds & right of withdrawal

• Live lessons, packs & programs: you may cancel within 14 days of purchase for a full refund of any lessons not yet taken. Lessons already taken are charged at the single-lesson price.
• Digital downloads, video courses & recorded tutorials: by purchasing, you agree that delivery begins immediately and acknowledge that you lose your 14-day right of withdrawal once the content has been delivered. If a file is faulty or not as described, we'll fix or replace it, or refund you.
• Video feedback: refundable for any reviews not yet delivered.

To request a refund, email info@findguitartrainings.online from the address used at checkout. Refunds go back to the original payment method via Stripe, usually within 5–10 business days.

7. Use of materials

All lesson materials, PDFs and videos are for your personal use only. Please don't share, resell or publish them.

8. Lesson recordings

Live lessons are not recorded unless both you and your teacher agree beforehand.

9. Liability

We do our best to provide high-quality lessons, but we can't guarantee specific results, as progress depends on practice. Our total liability is limited to the amount you paid for the package concerned. Nothing in these terms limits your statutory rights as a consumer.

10. Changes

We may update these terms from time to time. The version shown at the time of your purchase applies to that purchase.

11. Contact

Questions about these terms? Email info@findguitartrainings.online.